1.  HAVE THE ORIGINAL BOX

• Start by pressing the Care Team button to speak with your personal nurse/care team member and inform them you’d like to return your equipment and have the original box.
• They will confirm the items for return and schedule UPS to collect the package.
• UPS will attempt to pick up on 3 consecutive business days within 4-7 business days from the initial return request.

2.  NEED A BOX

• Start by pressing the care team button to speak with your personal nurse/care team member and inform them you’d like to return your equipment and need a box.
• They will confirm the items for return and have a box with a return label sent to your address.
• Once you receive the box and before you package the items, press the care team button again to notify your nurse.
• They can customize pick up to a specific date and time window preferred.
• Package your items, adhere the return label, and wait for the package to be collected.

If you have any questions, please contact Anelto Customer Service at Returns@Anelto.com or 972.939.9200