![Package dropoff Package dropoff](https://www.anelto.com/wp-content/uploads/2022/04/Package-dropoff.png)
RemoteCare Return Instructions
1. HAVE THE ORIGINAL BOX
- Start by pressing the Care Team button to speak with your personal nurse/care team member and inform them you’d like to return your equipment and have the original box.
- They will confirm the items for return and schedule UPS to collect the package.
- UPS will attempt to pick up on 3 consecutive business days within 4-7 business days from the initial return request.
2. NEED A BOX
- Start by pressing the care team button to speak with your personal nurse/care team member and inform them you’d like to return your equipment and need a box.
- They will confirm the items for return and have a box with a return label sent to your address.
- Once you receive the box and before you package the items, press the care team button again to notify your nurse.
- They can customize pick up to a specific date and time window preferred.
- Package your items, adhere the return label, and wait for the package to be collected.
If you have any questions, please contact Anelto Customer Service at Returns@Anelto.com or 972.939.9200
![](https://www.anelto.com/wp-content/plugins/bb-plugin/img/pixel.png)